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Refund Policy

At Nexus Public Policy Institute, we are committed to providing our valued delegates with a seamless and enriching experience at our conferences. However, we understand that certain circumstances may necessitate a refund. This policy outlines the terms and conditions governing refunds for conference registrations made through our online platform.

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Refund Eligibility

All refunds will be provided in the form of credit vouchers only, which can be used for future conferences or events organized by Nexus Public Policy Institute.
 

The refund policy varies by registration category, as detailed below:

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Fully Funded / Partial Funded / Invitation Letter / Summit Access Pass

  • The application processing fees are non-refundable and non-transferable for these categories, including cases where the applicant is:

    • Not selected for the funded category

    • Unsuccessful in obtaining a visa

    • Unable to travel due to personal reasons or external circumstances

  • The processing fee covers administrative efforts, document issuance, and review time, which are incurred immediately upon payment.

Self-Funded Delegates

  • Only delegates who have paid the full registration fee are eligible for refunds.

  • If a delegate has registered using a discounted fee, the amount is non-refundable and non-transferable.

  • Delegates who have fully paid their registration fee (not in installments) may request a Nexus Credit Voucher (NCV) for future use, provided they meet the following conditions:

    • The delegate has paid the entire conference fee upfront (not in installments).

    • The refund request is made at least 45 days before the first day of the conference via email.
       

Nexus Credit Voucher (NCV)

To request a Nexus Credit Voucher, delegates must email our team. The following terms apply:

  • The NCV is valid for 1 year from the date of issuance.

  • The NCV can only be used for Nexus Public Policy Institute events.

  • If only the first installment of a full registration fee has been paid, the NCV policy does not apply—100% of the first installment will be retained as a cancellation fee.
     

Cancellation & Refund Structure for NCV Requests

  • 45+ days before the conference: Eligible for a full NCV.

  • 30-44 days before the conference: 50% of the paid amount will be deducted as a cancellation fee, and the remaining balance will be issued as an NCV.

  • 15-29 days before the conference: 75% of the paid amount will be deducted as a cancellation fee, and the remaining balance will be issued as an NCV.

  • Less than 15 days before the conference: 100% cancellation fee applies—no NCV will be issued, and the delegate will be considered a no-show.
     

Refund Process

Submitting a Refund Request

To request a refund, please email registration@nexuspolicyinstitute.org with the subject line:

📌 "Refund Request – [Conference Name]"
 

Include the following details in your email:

  • Full Name

  • Registered Email

  • Order Number

  • Reason for Refund Request

Supporting Documentation (if applicable)

​Nexus Credit Voucher Terms & Conditions

✔ Validity: NCVs are valid for 1 year from the date of issue.

✔ Non-Transferable: NCVs can only be used by the original recipient.
✔ No Cash Value: NCVs cannot be redeemed for cash.
✔ Partial Redemption: If the NCV value exceeds the cost of a future conference, the balance can be carried forward.
✔ Usage Limitation: NCVs can only be used for Nexus Public Policy Institute conferences.

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Special Circumstances/Force Majeure

In the event of natural disasters, acts of terrorism, or other unforeseen circumstances, Nexus Public Policy Institute reserves the right to review refund requests on a case-by-case basis.

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Travel Reimbursement Policy for Fully Funded Delegates

After the completion of the event, Fully-Funded delegates will receive a form requesting basic details and bank account information.

Once submitted, reimbursements will be processed within 4-8 weeks.

Currency & Charges

  • All payments are processed in USD.

  • Nexus is not responsible for:

    • Exchange rate differences

    • Bank processing fees

    • Foreign transaction fees

Refunds will be processed in the original currency (USD) and to the original method of payment only.
 

Abuse & Fraudulent Claims

We reserve the right to deny any refund request that:

  • Violates our Terms & Conditions or Privacy Policy

  • Is suspected to be fraudulent or manipulative

  • Arises from misuse of our services or false representations

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Policy Updates

This Refund Policy may be amended at any time. All changes will be posted on our website and become effective immediately. We encourage users to review this page periodically.
 

For any questions or concerns regarding our refund policy, please contact us at:
📩 info@nexuspolicyinstitute.org
 

By registering for a Nexus Public Policy Institute conference, you acknowledge and agree to the terms of this refund policy.
 

We appreciate your understanding and cooperation.

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